Refund Policy

Domain Name Registrations

Once a domain registration has been completed, no refund is available for any reason.

Domain Name Services

Extra services like URL Forwarding and DNS Hosting are refundable in full if requested by email/fax within 30 days of purchase.

Web Hosting

Setup fees paid by the customer to provision service(s) will be non-refundable.

Web hosting fees, excluding any setup fees, are refundable if requested by email/fax within the first 30 days or ordering a new service. This refundable period does not apply for hosting renewals.

Customers will not be entitled to a refund if they are found to have breached Webcity's Terms and Conditions.

SSL Certificates

If you cannot complete the certificate order process for any reason, you can have your fees refunded in full. Once an SSL certificate has been issued, no refund is available for any reason.

Web Design Service

Fees paid for web design are fully refundable up to the point where the design work begins. This is generally once we have collected all the relevant information and images from you. Once the design work begins, the design fees are no longer refundable. The hosting fees charged are refundable for up to 30 days from the date of the order.

We Support
your online business around the clock

We understand that online businesses are open around the clock, so our technical support team are here to help whenever you need.

Visit the Support Centre or contact us now.